Refund Policy
Returns
We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.
To be eligible, items must be returned in new, unused condition, with all original tags attached and in their original packaging. A receipt or proof of purchase is required.
To start a return, please contact us at sales@fullspeedahead.com or 425-488-8653. If your return request is approved, we’ll provide instructions on how and where to send your package. Once received, all returns are inspected, and refunds will be issued only if the item is confirmed to be new and unused.
Unless otherwise stated in the return instructions, customers are responsible for return shipping costs. Items returned without prior authorization will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. There will be a 15% restocking fee applied to returns if the packaging is damaged or missing.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. Approved refunds will be issued to your original method of payment. Please note that processing times may vary, and it can take several business days for your bank or credit card provider to post the refund.